Yelp Guaranteed Consumer Terms

Last Updated on March 23, 2026.

The Yelp Guaranteed program, offered by Yelp Inc. (“Yelp”), allows you to use the Yelp website or mobile apps (the “Site”) to obtain bids from and hire eligible Yelp service professionals in supported categories to perform work within a scope and price agreed upon by you and the Yelp Pro (your “Project”), and get up to $2,500 of your money back if you are not reasonably satisfied, subject to these Yelp Guaranteed Consumer Terms (“Guaranteed Terms”). To review the previous terms, please click here.

PLEASE READ THE SECTION “ARBITRATION, CLASS ACTION WAIVER, AND FORUM SELECTION” CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

By participating in the Yelp Guaranteed program, you acknowledge that you have read and agree to be bound by these Guaranteed Terms and that you are at least 18 years of age. Please note that you may be required to consent to additional terms by the Yelp Pro, and any conflict between those terms and these Guaranteed Terms as they relate to issues between you and Yelp shall be resolved in favor of these Guaranteed Terms.

How to participate in Yelp Guaranteed.

You can participate in the Yelp Guaranteed program through one of the following methods:

– When you first send a message through Yelp’s “Request a Service” feature (i.e. “Request a Quote” or “Request a Consultation” feature) to a business that is covered under the Yelp Guaranteed program (“Yelp Pro”) to start a conversation about your Project prior to hiring the Yelp Pro.

– By calling the designated Yelp Project Manager phone number on a Yelp page and a Yelp project manager assists you in finding the right Yelp Pro enrolled in the Yelp Guaranteed program for your project.

When you use either of these methods to initiate contact with a Yelp Pro, you will be automatically covered under the Yelp Guaranteed program for the Project performed by that Yelp Pro, subject to the below limitations and eligibility requirements.

How to determine if the business is covered under Yelp Guaranteed. Not all service provider services on Yelp are covered by Yelp Guaranteed. Look for the designated icon and the label “Yelp Guaranteed” on the company’s Yelp profile page before you send a message to (a) the Yelp Pro or (b) look for the designated icon in your Yelp inbox and biz email replies. Although Yelp may provide compensation for problems related to services from a Yelp Pro, Yelp does not endorse any Yelp Pros or vouch that the service will meet your expectations. It is important to independently evaluate the Yelp Pro, use common sense, and conduct your own research.
What Yelp Guaranteed Covers. If you are not reasonably satisfied with the quality of the work performed by a Yelp Pro within the scope of a Project you arranged through the Site, you fill out this Refund Request Form and after review, Yelp may, at its absolute and sole discretion, pay you to reasonably address the issue up to the lesser of (a) your documented payments made to the Yelp Pro for the Project, or (b) $2,500; subject to the limitations and conditions in these Guaranteed Terms.

The Yelp Guaranteed program typically covers losses or damages for the following types of problems, though coverage will depend on the specific facts and circumstances:

your dissatisfaction with the work itself (e.g., the plumber failed to fix your faucet) but not the experience (e.g. the plumber was rude or late) ;
loss or damage suffered to your property by the Yelp Pro worked on within the scope of the Project (e.g., the mover dropped your TV or the roofer made a hole in your ceiling);
no-show on a pre-paid job; or
charges that exceed a written (i.e. physical document quoting reasonable market prices agreed upon by the parties), binding quote provided in advance to you by the Yelp Pro which states the project will not exceed that amount unless the changes are agreed upon by you in writing prior to completion of the project.

What Yelp Guaranteed Does Not Cover. The Yelp Guaranteed program does not cover, and Yelp will not pay you, for losses or damages in connection with the following, as determined by Yelp at its sole discretion:

dissatisfaction with the experience (e.g., the plumber was rude), but not the work itself;
work performed outside the scope of the Project (e.g., if you ask the Yelp Pro to perform additional work not originally contemplated in the Project);
actions or events that are incidental to, or outside the scope of, the Project, or that are not reasonably foreseeable given the nature of the Project (e.g., a painter sat on your Fabergé egg or a plumber stole your purse); or
pricing disputes without written proof of a binding quote agreed upon by the parties (e.g., a plumber estimates the water heater would cost $900 without a binding final quote, but ends up charging $2,000 due to extra piping she didn’t see). We encourage you to obtain a binding quote from the Yelp Pro in writing whenever possible, as it will assist you in any later fee disputes, as well as assist Yelp in assessing your claim.

Limitations. Coverage under the Yelp Guaranteed program is further limited, at Yelp’s sole discretion, as follows:

The maximum lifetime coverage for any individual participant, regardless of the number of Yelp accounts, in the Yelp Guaranteed program is $2,500.00, regardless of the number of Projects or refund requests made;
Yelp is not responsible for and will not cover any consequential damages, special damages, interruption of business, loss of use, and losses, or damages associated with the unauthorized acquisition of or access to electronic data, or opportunity costs;
Yelp is not responsible for and will not cover any loss or damage that Yelp reasonably believes was unforeseeable at the time the Project was agreed upon; and
Yelp is not responsible for and will not cover any loss or damage for which you are eligible for or otherwise expect to receive payment from another source, such as the Yelp Pro, an insurer, bank, card payment processor, or another third party (e.g., landlord or roommate). It could be considered fraud to request a refund from Yelp if you have already received or are expected to receive payment from another source.
The Yelp Guaranteed program is intended to encourage first-time projects between clients and professionals. As such, the guarantees and reimbursement outlined below only apply to the first project completed between you and the Yelp Pro. For any recurring projects involving the same client and professional, the guarantees and reimbursement in these terms do not apply beyond the first project completed.

Eligibility. To be eligible for coverage under the Yelp Guaranteed program, you must:

send the initial message through Yelp’s “Request a Service” feature (i.e. “Request a Quote” or “Request a Consultation”) to a business that is covered under the Yelp Guaranteed program to start a conversation about your Project prior to hiring the Yelp Pro.
communicate with Yelp Pro whenever possible through the Site, which allows you to more easily document your Projects which predates the Yelp Pro commencing work on your Project, and Yelp to more easily assess any refund requests you make, such as any changes to the work and agreed upon costs;
not have a commercial, familial, or other relationship with any Yelp Pro you engage, nor be a current employee or contractor of Yelp;
be 18 years old or older;
have not exceeded $2,500 in Yelp Guaranteed payments over the lifetime of the Yelp Guaranteed program; and
not otherwise be prohibited from participating in the Yelp Guaranteed program.

Making a Claim. If you are not reasonably satisfied with the work performed by a Yelp Pro that was hired through the Yelp Guaranteed program on the Site:

You should first attempt to resolve your concerns with the Yelp Pro.
If you are unable to resolve your concerns with the Yelp Pro, please submit a written claim request form electronically using the form found here, completing the form in its entirety. You represent and warrant that the information you provide is complete and accurate.
You must make your request and submit all supporting documentation and the information required to process your request within thirty (30) days after the date of your last payment to the Yelp Pro for the Project.
Your refund request must include, among other information that may be requested by Yelp to help us better evaluation the claim: (a) proof of payment to the Yelp Pro, (b) documentation supporting the scope of the Project, the price agreed upon, and the work performed, such as a receipt that clearly shows the amount paid and the Yelp Pro’s business name that matches the name on Yelp and additional evidence of service upon request, and (c) evidence of any loss or damage, and documentation supporting the replacement cost or cost to fix, subject to independent verification by Yelp.

Yelp may collect similar information from the Yelp Pro about your Project and refund request, and, at its sole discretion, make a determination about whether you are entitled to a refund under the Yelp Guaranteed program.

Identity Verification Required as a Condition of Payment on a Claim. To help protect against fraud, Yelp requires identity verification before processing any Yelp Guaranteed payment. As a condition of receiving payment, you will be required to complete Yelp’s identity verification process. Yelp will provide you with instructions on how to complete this step. Please note that Yelp Guaranteed payments are intended as reimbursements for covered losses and are not considered compensation for services rendered to Yelp.

Yelp Pros Pay Yelp to Participate. Yelp Pros enrolled by Yelp in the Yelp Guaranteed program have provided some form of compensation to Yelp as an advertiser, which may make them eligible to have their work covered by the Yelp Guarantee as a part of Yelp Pros. All prices and related fees are set by each Yelp Pro, not Yelp, and the Yelp Pro is solely responsible for collecting and remitting any applicable taxes for your Project. You should insist on obtaining a binding quote in writing before the Yelp Pro begins work. If you do not, that may affect your success in obtaining relief under the Yelp Guaranteed program. All prices and related fees are set by each Yelp Pro, not Yelp, and the Yelp Pro is solely responsible for collecting any applicable taxes. If you have questions about a price or applicable tax, please contact the Yelp Pro.

Your Information. Yelp may access and use your Yelp user account information in accordance with our Privacy Policy, including information that you have provided to a Yelp Pro through the Site in connection with the Yelp Guaranteed program.

Yelp Guaranteed Is Not a Warranty. The information that Yelp collects and/or provides about each Yelp Pro, including its inclusion in the Yelp Guaranteed program, its licensing status (if applicable), and its ratings and reviews (if available) is not a warranty and is only meant to assist you in your evaluation of the Yelp Pro. You should conduct your own due diligence to determine whether a Yelp Pro suits your needs. Please use your best judgment when selecting Yelp Pro and interacting with them, since Yelp is not in a position to confirm whether a certain Yelp Pro will be suitable for your needs. We offer information regarding the Yelp Pros (including whether or not they’ve been screened) only to assist your evaluation.

Service Quality and Disclaimer. You agree that Yelp Pros are responsible for the services they provide and any associated claim, not Yelp. Further, You agree that Yelp is not liable to you for any damage, loss, or other liabilities you may incur in connection with a Yelp Pro or its services. The Yelp Guarantee Program does not provide a product warranty or endorsement of Yelp Pro services, nor is it a form of insurance. All decisions related to your eligibility and ability to collect payments related to the Yelp Guaranteed program are made at Yelp’s sole discretion.

Fraud. By booking a service through the Yelp Guaranteed program, you acknowledge and understand that attempting to collect or obtain a cash refund for a payment card purchase or initiating a fraudulent chargeback while pursuing or intending to pursue a claim through Yelp or from the Yelp Pro is prohibited by law and you hereby agree to indemnify, defend, and hold harmless Yelp, from any claims, losses, or liabilities arising from or in connection with your violation of these Guaranteed Terms. Yelp reserves the right to pursue legal action and remedies in the event that Yelp has evidence that you knowingly submitted false claims or otherwise committed fraud related to the Yelp Guaranteed program. Yelp reserves the right to close your Yelp account, and/or ban you from participating in the Yelp Guaranteed program, if Yelp believes you have participated in any fraudulent activity.

Communications. By providing any mobile or other telephone number to Yelp in connection with the Yelp Guaranteed program, you (a) represent and warrant that you are the subscriber of record for such telephone number or you have been duly authorized by the subscriber of record to use and grant others permission to contact such telephone number, and (b) expressly authorize Yelp and its representatives to call and send text messages (e.g., SMS or MMS messages) to such telephone number for purposes of the Yelp Guaranteed program. By providing any email address to Yelp, you represent and warrant that you are the owner of such email address or have been duly authorized by the owner to use and grant others permission to contact such email address. Notwithstanding the foregoing, You acknowledge and agree that Yelp and its partners may monitor and/or record any telephone calls or live chat messages between you and the provider made through the Yelp Guaranteed program. Notwithstanding the foregoing, Yelp will not rely on the permission granted by this section to initiate text messages for promotional purposes. Nothing in this section will affect any consent to receive advertising-related calls or text messages that you may grant to Yelp outside of this section. Standard message and data rates may apply to your receipt of Yelp text messages.

Changes to the Guaranteed Terms. Yelp may add to, delete from, or modify the Guaranteed Terms at any time. Changes will not apply retroactively, and will become effective seven (7) days after posting the new Guaranteed Terms. If a term or condition is determined by Yelp to have an adverse impact on your rights or expectations, then Yelp will notify you of such changes at the email address associated with your account. If any change to these Guaranteed Terms is found invalid, void, or for any reason unenforceable, that change will be deemed severable and will not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED USE OF THE YELP GUARANTEED PROGRAM AFTER THE “LAST UPDATED” DATE SET FORTH ABOVE CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES.

Arbitration, Class Action Waiver, and Forum Selection.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

- EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES ARISING OUT OF OR RELATING TO THESE TERMS) WHETHER THE DISPUTE IS BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION, OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED IN FINAL, BINDING, INDIVIDUAL ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN COURT BY A JUDGE OR A JURY. YOU AND YELP AGREE THAT YELP AND YOU EACH WAIVE THE RIGHT TO TRIAL BY A JURY AND THAT THE FEDERAL ARBITRATION ACT (“FAA”) AND FEDERAL ARBITRATION LAW, NOT STATE LAW, GOVERN THE ENFORCEABILITY OF THIS DISPUTE RESOLUTION PROVISION. YOU AND YELP ALSO AGREE THAT ANY ARBITRATION UNDER THESE TERMS WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ACTIONS, CONSOLIDATED ACTIONS, AND MASS ACTIONS, WHETHER IN COURT OR ARBITRATION, ARE NOT PERMITTED, AND YOU AND YELP AGREE TO GIVE UP THE ABILITY TO BRING OR PARTICIPATE IN A CLASS, CONSOLIDATED, OR MASS ACTION.
- Arbitration will be conducted by National Arbitration and Mediation (“NAM”) under its Comprehensive Dispute Resolution Rules and Procedures, including its Minimum Standards for Procedural Fairness for Consumer and Employment/Workplace Arbitrations, and its Supplemental Rules for Mass Arbitration Filings (the “NAM Rules”). The NAM Rules and instructions for how to initiate an arbitration are available from NAM at https://www.namadr.com/. If NAM fails or declines to conduct the arbitration for any reason, you and we will mutually select a different arbitration administrator. If we cannot agree, a court will appoint a different arbitration administrator but will not decide arbitrability or any other aspect of the parties’ dispute (except as outlined above or if either party files a small claims court matter). The parties may choose to have the arbitration conducted by telephone, based on written submissions, or in person. The arbitrator(s) or the NAM Administrator (if a decision is needed prior to the appointment of the Arbitrator(s)) shall determine the actual location of the hearing. Payment of arbitration fees will be governed by NAM’s schedule of “Fees for Disputes When One of the Parties is a Consumer.” Notwithstanding the foregoing, if the arbitrator decides that any claim asserted in the arbitration demand is frivolous, the arbitrator may award the defending party any attorney’s fees and any filing, administration and arbitrator fees incurred. The arbitrator may award any individual relief a court of law could, including temporary, interim or permanent injunctive relief on an individual basis. If you are initiating arbitration, a copy of the demand shall also be emailed to namarb@yelp.com. If you are a Yelp account holder, any demand filed by you initiating arbitration must include the primary email address associated with your Yelp account, as well as any profile associated with that Account that is controlled by you.
- By using the Yelp Guaranteed program, you agree to release Yelp, its affiliates, and their respective officers, directors and employees from all claims, demands, and damages (actual and consequential) arising out of or in any way connected with a dispute between you and any Yelp Pro. This release does not relieve Yelp of its obligations under the Yelp Guaranteed program as expressly set forth in these terms. You agree that you will not involve Yelp or any of its affiliates in any litigation or other dispute arising out of or related to any transaction, agreement, or arrangement with any Yelp Pro, other customer, advertiser, or other third party in connection with the Yelp Guaranteed program. If you attempt to do so, (i) you will pay all costs and attorneys’ fees of Yelp and any of their affiliates and will provide indemnification as set forth below, and (ii) the jurisdiction for any such litigation or dispute will be limited as set forth below.
- NOTWITHSTANDING THE FOREGOING, FOR ANY CLAIM THAT IS NOT SUBJECT TO ARBITRATION, YOU AGREE TO SUBMIT AND CONSENT TO THE PERSONAL AND EXCLUSIVE JURISDICTION IN, AND THE EXCLUSIVE VENUE OF, THE STATE AND FEDERAL COURTS LOCATED WITHIN SAN FRANCISCO COUNTY, CALIFORNIA, WHICH IS THE PLACE OF PERFORMANCE OF THESE TERMS.

Miscellaneous.

1. Except as otherwise provided, these Guaranteed Terms are to be governed by and interpreted under California law, without regard to its conflict of law principles.
2. No conditions, printed or otherwise, appearing on other contracts, orders or copy instructions that conflict with, vary, or add to these Guaranteed Terms will be binding on Yelp, and any conflicting or additional terms contained in any other documents or oral discussions are void. The Guaranteed Terms embody the entire and exclusive agreement between the parties respecting the subject matter herein, and supersedes any and all prior related oral, emailed or written representations and agreements between the parties. No statements or promises by either party have been relied upon in entering into these Guaranteed Terms, except as expressly set forth herein.
3. Notices to the other party under these Guaranteed Terms must be in writing and sent via the following methods: Yelp may provide effective notice to you by the email associated with your Yelp account or commercial courier to an address associated with your account and/or claim, if applicable, and the notice will be deemed received upon receipt by you. Any notices sent by you to Yelp must be sent to Yelp at the following address:
  
  Yelp Inc.
  c/o National Registered Agents, Inc.
  330 N Brand Blvd, Suite 700
  Glendale, CA 91203
4. No provision in these Guaranteed Terms may be waived, except pursuant to a writing executed by the party against whom the waiver is sought to be enforced. You may not assign any rights or obligations under these Guaranteed Terms without Yelp’s prior consent, and any purported assignment by you shall be void. If any provision of these Guaranteed Terms is held to be invalid, void, or for any reason unenforceable, the parties will either substitute for the affected provision a valid or enforceable provision that approximates the intent and economic effect of the affected provision or strike such provision without further prejudice to these Guaranteed Terms such that all remaining provisions of these Guaranteed Terms shall remain in full force and effect.
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